The correct product information for your laptop, such as product name, serial number, SKU number, etc.You can get them from HP support by providing your laptop serial number and product number. The HP DMI tools that match your laptop model and BIOS version.A Windows PC that can create a bootable USB drive.A USB flash drive with at least 4 GB of free space.What You Needīefore you start, you need to have the following items: In this article, we will show you how to use HP DMI tools to fix the product information not valid error on your HP laptop. However, these tools are not publicly available and you need to contact HP support to get them. This can happen due to a faulty BIOS update, a corrupted EEPROM chip, or a replacement of the motherboard.įortunately, there is a way to fix this error by using HP DMI tools, which are utilities that can write the correct product information into the system board. If you have an HP laptop and you encounter the error message "Product Information Not Valid" when you boot up your device, it means that some of the information stored in the system board is missing or invalid. How to Use HP DMI Tools to Fix Product Information Not Valid Error
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